Shipping & returns

Within Ethiopia

• Addis Ababa: ETB 200, free over ETB 5,000. Usually 1–2 business days.
• Other cities: ETB 500. Usually 3–7 business days.
• Cash on delivery is available in selected cities — you'll see it at checkout if your city qualifies.

International

• Flat $25.00, free over $250.00. Usually 7–14 business days, tracked.
• Import duties or taxes charged by your country are the recipient's responsibility.

All prices include 15% VAT; the VAT amount is shown on your invoice.

Returns

Unused items in original condition can be returned within 14 days of delivery. Open your order page and choose Request a return, or email us. Refunds go back to your original payment method (or by bank transfer / Telebirr for cash-on-delivery orders) within 7 business days of us receiving the item.

Craftsmanship guarantee

If a seam, zip or piece of hardware fails within 1 year of normal use, we'll repair or replace it.